GENERAL SALES CONDITIONS
GENERAL SALES CONDITIONS
CUSTOMER CLIENT
Article 1 – GENERAL PROVISIONS – CHAMPION D'APPLICATION
1.1 These General Terms and Conditions of Sale (“the CGV”) determine the rights and obligations
of the parties within the framework of the online sale of products offered by the company 3DECOM (“The
society »).
1.2 All orders placed on the website www.kiddo-mum.com imply pending acceptance
and without restriction of the present general terms and conditions of sale, which are subject to French law.
This General Terms and Conditions therefore forms part of the Contract between the Client and the Company. They are perfect
opposable to the Client who declares to have knowledge of the matter and has accepted it, without restriction or
reserve, before passing the command.
1.3 The present CGV applies to any order passed by a physically large person
promoting consumer quality. The client therefore attests that he is a physically stronger person
of 18 years, active from the age of 18 who do not enter the framework of his commercial activity,
industrial, artisanal, liberal or agricultural. He recognized that he had enough capacity to engage
when he passes the command and is engaged to provide reliable elements of his identity.
1.4 EXCLUSION: The present CGV are expressly excluded from the scope of application.
people acting in a professional capacity, it is about the physical or moral people,
public or private, who act at the very least within the framework of their commercial activity,
industrial, artisanal; liberal or agricultural, and includes if they act on behalf of the company or for the account
from another professional.
The professionals who wish to take a command outside of the company are invited to us
contact directly.
1.5 The General Terms and Conditions applicable to each Order shall be those which are applicable on the date of payment or
first payment in case of multiple payments) of the order. The company reserves the
possibility of modifying at any time, by publishing a new version on its website
Internet. These General Terms and Conditions can be consulted on the Company's website at the following address:
www.kiddo-mum.com and are downloadable in pdf format.
Article 2 – CONCLUSION OF THE ONLINE CONTRACT
2.1. Process of passing the Order
To purchase one or more Products on the site, the Customer selects each Product and adds it to his
breadcrumbs. Once the selection is complete, he must confirm his basket to pass to the Command (1
click)
At this point, the Client has been redirected to a page containing:
A summary of the selected products, corresponding prices, terms and costs of
delivery. He then returns to verify and possibly correct the contents of his basket.
The present General Terms and Conditions. He returns to the reading carefully before validating the whole of the
Command.
This validation of the Order after verification of the basket and reading of the General Terms and Conditions (2nd click) is
conclusion of the Contract and the Client realizes that the 2nd click entails an obligation to pay his
part.
The customer is then redirected to the payment page. You can choose between different modes of
payment proposed and proceeded to the payment of his Order.
After validating his Order and making his payment, the Client will receive at the email address that
communication to create your account a message of confirmation from the Company. This
message content, in pdf format :
The summary of his order (selected product, price, methods and delivery costs);
The precise identification of the 3DECOM company and its activity;
The number of the command;
The terms, conditions and withdrawal form;
The General Terms and Conditions are presented in PDF format.
In case of non-receipt of the confirmation of the order, it is recommended to the Client of
Contact the Company using the contact form available on the website.
The Customer then receives an invoice for purchase transmitted electronically, which the Customer
expressly accept.
It is advisable to send the Client this confirmation message and purchase invoice here
It is also transmitted in electronic format because these documents can be produced at
title of the contract.
2.2 Case of refusal to validate the order by the company
The Company reserves the right to refuse your order for any legitimate reason, for example:
Order not in conformity with the CGV;
The quantities ordered do not correspond to normal usage by a consumer customer;
Non-payment of a previous Order or litigation concerning an Order
previous;
Fraud detection on the command (founded by a concordant index).
Article 3 - SPECIFICATIONS AND AVAILABILITY OF THE PRODUCT
3.1 Product specifications
The essential characteristics of the goods and their respective prices are at the disposal of the Client on
The Company's Internet sites, even if they contain information about the use of
product.
Well that the company now reasonably believes that the specifications are accurate,
Specifications, subject to certain exceptions, such as tariff information, are
by the company's suppliers. As a result, the company loses all responsibility quantifiable
Any errors may be contained in the specifications.
The specifications are presented in detail and in French. The parties prefer that the
illustrations, videos or photos of the products offered for sale do not have any contractual value. The
duration of the offer of the Products as well as their price is specified on the Internet sites of La
society.
3.2 Availability of the product
Product offers are valid within the limit of stocks available at our suppliers.
This availability of the Products is normally indicated on the specific Product page.
However, in the measure where the company does not proceed to the stock reservation (except in cases
Product specific items marked in advance on the Product form), placing on the basket of a
Product does not allow to absolutely guarantee the availability of the product as well as its price.
In the event that a Product becomes unavailable after validation of the Order
Customer, The Company will inform you immediately by email. The command will be automatic
cancelled and the Company shall proceed to reimbursement of the price of the Product initially ordered,
which shall always be in the name of the Commander.
However, if the Order contains other Products which are deemed unavailable, these will
delivered to the Client and delivery costs will not be refunded.
Article 4 – PRODUCT PRICE
4.1 Price of references indicated on the sites
The reference price of the products offered on the site is the price advised by the brand, the manufacturer
or his official representative. By default, there is a fixed price in function of the prices above which the
Product is sold together in a display panel supplied by the distributor. This price is my current
that the brand, the manufacturer or its representative officially announces a new recommended price for the
Product or that the price applied on the sign panel has been modified.
4.2 Modification of prices indicated on the websites
The prices of the products are indicated on the description pages of the products. They are indicated outside
tax, excluding customs duties and postage. The Company reserves the right to modify the prices of
Products at all times, in compliance with the applicable legislation.
The products ordered will be invoiced at the price shown on the website at the time of
validation of the command.
4.3 Product price
In the measure where many products are imported from abroad (outside the European Union)
At the request of the Customer, the prices of the Products sold across Internet sites are indicated in
Euros excl. taxes (excl. VAT and customs duties) without indications to the contrary. They are precise
determined on the product description pages. They are also quoted in euros without tax
(excluding VAT and customs duties), unless otherwise indicated, on the Command page of
products, and specific shipping costs.
The price of the products does not include import VAT, import taxes or customs duties,
which must be regulated in accordance with them and shall be entirely at the Client's expense, which is subject to these
taxes depending on the destination of the product.
The price of the product(s) does not include packaging, conditioning, shipping,
transport, insurance and delivery of the product(s) to the delivery address.
4.4 Payment of taxes
The Client is solely responsible for the declaration and payment of import VAT
when the product is dispatched. He may have asked for the import tax to be collected.
In the measure where this tax is not within the scope of the company, it cannot be kept at
reimbursement of this tax.
For all products shipped outside the European Union and/or DOM-TOM, the price is calculated outside
taxes automatically on the invoice. Customs rights or other local taxes or rights
Import duties or state taxes are liable to be imposed in certain cases. The company is not
control over these rights and amounts.
They will be at the Client's charge and subject to his/her responsibility (declarations, payment to authorities
competent, etc.). The Company invites the Client to this title to learn about these aspects outside of
corresponding local authorities.
Article 5 – PAYMENT OF PRODUCT PRICE
5.1 Time of payment
Payment of the total price of the Order must be made immediately after validation of the
Command.
The Company may, exceptionally, make a payment several times, notably
based on the level of regulation and the knowledge which it concerns the client. In any case, the company is not
no obligation to agree to these payment terms. In particular, the
Customer may make a request to be addressed to the Customer Service of the company at the address
next support@3decom.fr.
5.2 Payment methods
To regulate his Command, the Customer can choose between different payment modes:
Payment by bank card:
Only bank cards attached to a bank establishment located in France are accepted
or international banking cards (Visa, MasterCard, American Express and Maestro). The Customer
guarantees that the Company has the necessary authorizations to pay by bank card
used. He clearly recognizes that the commitment to pay by card is irrevocable and that
communication of his bank card number allows authorization to debit his account to
competition of the total amount corresponding to the ordered products. The amount will be debited from
moment of validation of the command.
Payments by credit card are made via a secure payment platform and the
information on bank cards published beneficial through the SSL encryption process.
Payment via Paypal
Paypal regulations accept up to a limit of €1,000.
It is intended that, in the event of recourse to this payment method, the General Terms and Conditions of Use of
Paypal, which are available on their website, are added to the present General Terms and Conditions.
Payment by purchase vouchers and/or promo codes
Purchase vouchers and/or promotional codes issued by The Company may be used to pay
all or part of the command. These purchase vouchers and/or promotional codes are not valid
qu'one time. In the event of attempted fraudulent use of purchase vouchers and/or promotional codes,
The Company may proceed to the pure and simple cancellation of the Order.
In general, in the event of refusal of payment authorization on the part of the organism
officially accredited or in case of non-payment of the Order, the Company reserves the right
to suspend and/or cancel the order.
The Company reserves the right to suspend at any time the payment method in question,
particularly in cases where a payment service provider no longer offers the service
used or in the case of a dispute with a Client concerning a previous order.
The Company reserves the right to implement a procedure for verifying orders
intended to ensure that no person uses the bank details of another person at
his insu. Within the scope of this verification, it can be requested from the Customer by email or
by sending to the Company a copy of a piece of identity, a domiciliary document or the copy
of the bank card serves as payment. Precise indications on the exact content of
information requested (in order to preserve the confidentiality of your data) will be communicated to
Client in case of verification. The order will not be validated until receipt and verification of the
parts sent.
Article 6 - DELIVERY – DOCUMENTATION – RECEPTION
6.1 Delivery
Prior to validation of the Order, the Company communicates to the Customer the information concerning
the different delivery methods as well as their respective rates. Depending on the mode of choice
delivery by the Client, The Company will communicate to it a delivery time estimate.
The Company undertakes to ensure that the Product(s) are delivered later than the date
anticipate delivery. In difficult circumstances, the company is committed to communicating quickly with the
Customer to inform and search for an appropriate solution.
Air transport, shipping and/or delivery of the product(s) will be fully priced in
charged to the customer ("delivery cost"). These delivery costs are included in the final invoice price at
Customer at the command. Conversely, any customs fees are not included in the
price invoiced to the Client by The Company.
In function of the modalities chosen by the Client, the delivery will be effected only to the address
mentioned by the Client, only in case of emergency, at a relay point chosen by the Client from the list
of available points. The customer is therefore advised to verify the information communicated for
delivery by the buyer remains solely responsible in the event of a delivery default due to information
incomplete or erroneous.
6.2 Dedouanement
When making his purchase, the Customer purchases the product free of tax and becomes the importer of the product purchased in
the destination quality of the product.
He is therefore particularly responsible for the import and customs clearance processes of the product outside the
local customs offices. In function of the price of his order, he may be asked for
acquire customs rights (for products with a higher customs value of €150).
The Client is solely responsible for the process of declaring customs rights during the
de-selection of the product. These customs rights which are not invoiced to the Client by the Company,
not relevant to the company's resources. This last one cannot therefore be worn
reimbursement of these rights.
6.3. Reception
Upon receipt of the Product, the Customer is obliged to verify that the Product is complete and that it is not
not damaged.
In case of detection of an anomaly, the Customer must contact the Customer Service of La
company within three days (excluding holiday days) following the date of receipt of the Product. All
A complaint lodged outside of the delivery period may not be processed.
Article 7 – RETRACTATION
7.1 Principle and delay
The Client has the right to withdraw, without giving any reason, within a period of 14 days
calendars to count the date of receipt of the order. In case of multiple commands
Products, delay in receipt of the last product.
In the event of exercise of the right of withdrawal during the suspension period, the price of the product or
purchases and shipping costs will be refunded, return costs remaining at the customer's charge.
7.2 Exclusions
In accordance with the provisions of articles L. 221-18 to L. 221-28 of the Consumer Code, this
The right of withdrawal may not be exercised for the following contracts:
The price of goods or services does not depend on fluctuations in the financial market
escaping from professional control and prone to being produced during the withdrawal period
;
Supply of goods packaged according to the specifications of the consumer or retailer
personalized;
The supply of goods susceptible to deterioration or rapid perishing;
The supply of goods which have been disposed of by the consumer after delivery and which cannot
are transported for reasons of hygiene or health protection;
The supply of goods here, after they have been delivered and by their nature, are mixed in a
indissociable with other articles;
The supply of alcoholic drinks without delivery is different from thirty days ago and
value agreed at the conclusion of the contract depending on fluctuations in the market which rose
professional control;
For maintenance or repair work to be carried out urgently at the consumer's home and
expressly required by him, within the limit of exchange parts and work strictly
emergency response equipment;
Of supplying audio or video recordings or computer software when they were
released by the consumer after delivery;
To supply a journal, a periodical or a magazine, as well as for subscription contracts to
ces publications ;
Conclusion at the time of a public auction;
7.3 Methods of exercising the right of withdrawal
In order to exercise his right of withdrawal, the Client must inform the Company of his intention to
Retract only by removing the form type and model figure after, or by addressing a
declaration of ambiguity denying it and expressing its intention to withdraw it within 14 days
mentioned above.
Model type of withdrawal form:
At the attention of the company 3DECOM], KiddoMum, Service Client, 52 Rue Marcadet 75018
Paris,
I hereby notify you of my withdrawal of the contract applicable to the sale of
Product ci-dessous:
Product name:
Date of order and reception:
Order number:
Number of follow-up requests for withdrawal:
Customer name:
Client address:
Client signature: (only in case of notification of the present form on paper
Date:
This form must be sent to The Company at one of the following addresses:
For a written shipment to 3DECOM Service Client, 52 Rue Marcadet 75018 Paris
For electronic shipping, to the address: support@kiddomum.com
The Client has a period of 14 days to account for the dispatch of the notification of his withdrawal for
return the Product to the Company in its original packaging, return costs being borne by the customer
exclusive of the Client.
Products must be returned in their original condition and complete (packaging, accessories,
notice, etc.) to permit a sale by The Company. In case of receipt of products
opened, used, incomplete, damaged or cracked, The Company shall not proceed with any reimbursement
and may even, if she considers the right and appropriate, engage the Client's responsibility for
depreciation of the product.
In the event of a return of the Product in the conditions provided for by the law and these General Terms and Conditions, the Company
proceed to reimbursement of the total amount paid by the Client, including delivery costs,
within 14 days of the withdrawal notification, unless the Product has been returned after. In
In this case, the Company will not proceed with the refund after receipt and verification of the
Product returned.
This reimbursement will be made using the same payment method used by the
Customer to pay the Order, unless the Customer expressly agrees for another means of payment. En
In case of payment by gift cheque/ promotional code, the customer will be reimbursed only by sending
new gift vouchers/promotional codes for an identical amount to the one paid under this
form.
Article 8 – WARRANTIES
8.1 Legal guarantees
The Company remains subject to defaults of conformity with the provisions of the Articles
L.217-4 et seq. of the Consumer Code as well as the contents of the goods sold
in accordance with articles 1641 and following of the Civil Code.
When it comes within the framework of the legal guarantee of conformity (as provided for by articles L.217-
4 et seq. of the Consumer Code), the Consumer Customer:
Benefit of a 2-year period to account for the delivery of goods
Can choose between repair or replacement of the product, subject to cost conditions
anticipated by article L.217-9 of the Consumer Code
You are required to report the existence of a non-conformity within 24 months
following delivery of the product if the product is new, and during the 6 months following delivery if the
Product is sold second hand.
The Client may also decide to act within the framework of the legal guarantee against the defects hidden on
Pursuant to Article 1641 of the Civil Code, the Client may choose between a sale resolution or a
price reduction, in accordance with article 1644 of the Civil Code.
This legal guarantee applies independently of any contractual guarantee.
Reproduction of the applicable text
L.217-4 Consumer Code
"The seller shall deliver a document in good condition to the contract and shall respond to any defects in conformity existing during the
delivrance. The answer is also the failure to conform to the packaging, the instructions
of assembly or installation when the goods were delivered by contract or made under
its responsibility. »
L.217-5 Consumer Code
"The goods conform to the contract:
1° If it is intended for habitual use, expect a well-seeming and, if excessive:
- it corresponds to the description provided by the seller and has the qualities that they
presented to the buyer in die-casting or model form;
- because the qualities that a buyer can legally expect from him are
public made by the seller, the manufacturer or his representative, particularly in the
advertising or labelling;
2° Or if it presents the characteristics defined by a common agreement between the parties or is appropriate to
all usage specifically researched by the buyer, based on the knowledge of the seller and that this last a
accepted. »
L.217-9 Consumer Code
"In case of non-conformity, the buyer chooses between repair and replacement of the goods.
However, the seller cannot proceed according to the buyer's choice if this choice entails a cost
manifestly disproportionate with regard to the other modality, taking into account the value of the good or of
the importance of the default. It is therefore impossible to proceed, according to the method not chosen
by the buyer. »
L.217-12 Consumer Code
"The action resulting from the failure to conform is recorded by two years in the invoice for the delivery of the
good. »
1641 of the Civil Code
"The seller is entitled to a guarantee based on the defects contained in the item sold which
improper use as intended, or which significantly reduces the usage that the buyer
it didn't buy, or it didn't give a lower price than they already knew. »
1648 of the Civil Code
"The action resulting from the redhibitory vices must be carried out by the acquirer within a period of two
times to account for the discovery of the vice. […] »
8.2 Manufacturer’s Warranty
Certain Products for sale on the Site benefit from a contractual guarantee agreed by the
supplier or manufacturer of the Product, because The Company is not directly involved.
The existence of this type of guarantee is mentioned, if necessary, on the specific page of
Product.
If the Customer wishes to play this guarantee, he or she shall send a message to the Company by contacting
with the Customer Service and who will also advise you on the terms of application of the guarantee, which are
generally placed in the box containing the product.
It is clear that the benefit of the Manufacturer's Warranty does not constitute an obstacle to the application of
Legal provisions concerning the legal guarantee of conformity and the legal guarantee of vices
caches.
Article 9 - PROTECTION OF PERSONAL DATA
Within the framework of the commercial relationship, the processing company collects a certain
name, surname, delivery address,
etc. (mentioned by an asterisk) which are absolutely necessary for the treatment of
Command, in the management of commercial relations, in the realization of statistics and in respect of
legal and regulatory obligations of the company. They are kept on the account for 5 years
at the end of the contract.
The fact that the Client does not communicate this information entails the impossibility of processing
Command.
This data is intended for internal use by The Company but may be transmitted to
companies that contribute to the execution of the service, notably those that ensure the
delivery of products or ensuring payment processing.
Concerning these personal data, the Client has several rights:
Right of access to the person concerned's personal data;
Right of rectification and suppression if personal data are inaccurate, incomplete,
equivalent, limited or if the collection, use, communication and conservation of certain
data is prohibited;
Right to limitation of data processing, provided that this request is duly justified and
does not disregard, by the Company, its regulatory and legal obligations;
Right to object to the processing of data (especially in the case of processing for the purpose of
commercial)
Right to formulate post-mortem directives concerning conservation, destruction and
communication of your personal data
Right to withdraw consent to the implementation of certain treatments (treatments implemented
prior to withdrawal of consent (remaining explicit)
Right of complaint to the CNIL.
In order to exercise his rights, the Client may submit a request to The Company, by email:
by mail addressed to 3DECOM, KiddoMum, Customer Service, 52 Rue Marcadet.
The request must indicate the Customer's electronic address, his/her names, first names, postal address and
must be accompanied by a copy of his identity card, recto-verso.
A reply will be addressed within one month from the receipt of the request.
Article 10 - INTELLECTUAL PROPERTY RIGHTS
Unless otherwise specifically stated on the product page, sales of products on
the Site does not entail any transfer of intellectual property rights to sold products.
The brands, domain names, products, software, images, videos, texts or more generally
All information relating to intellectual property rights is and remains the exclusive property of La
company or its initial proprietor. No assignment of intellectual property rights has been made
across the present General Terms and Conditions.
Article 11 - FORCE MAJEURE
The Company shall not be liable for any infringement of its obligations under
present in the event of a case of force majeure or emergency which has hampered the execution.
The Company will notify the Client of the surprise of such an event as is possible.
Article 12 – EXCLUSION OF RESPONSIBILITY
Despite all the dispositions made in the present, the company cannot in any case
be held responsible in case of loss or damage due to inappropriate use of the
Product(s) by the Client, including but not limited to a modification or alteration of the Product(s) not
authorized by The Company.
Article 13 – SUSPENSION – ACCOUNT CLEARANCE
The Company reserves the right to suspend or withhold the account of a Client who has contested
provisions of the General Terms and Conditions or, in general, applicable legal provisions, without prejudice
of all harm and interests that could affect the company.
Anyone whose account has been suspended or closed cannot command
do not create a new account on the Site without the Company's prior authorization.
Article 14 – ARCHIVAGE – PREVIOUS
Unless otherwise stated, the information recorded by The Company constitutes the
the set of transactions.
When each Order is placed, the Order summary is sent by email to the Client and archived
on the company's website.
The archiving of communications between the Company and the Client is carried out on the records
information which is kept for 5 years in reasonable security conditions. This
records, on which the exchanges are recorded on a reliable and durable basis, are considered
such as communications, orders, payments and transactions between the
Client and company. They can be produced under the title of Contract.
The archiving of communications, of the order, of the details of the order, as well as of
invoices are produced on a reliable and durable basis in order to produce a reliable and durable copy
in accordance with the provisions of article 1360 of the civil code. This information can be found
in title de contrat.
The customer has access to archived items upon simple request to the address
Support@kiddomum.com.
Article 15 - NULLITY AND MODIFICATION OF THE CGV
If any of the provisions of the present CGV are null and void, they shall be deemed not to have been written, but
does not entail the nullity of the entire contractual arrangements.
Total tolerance on the part of the Company, in the application of all or part of the commitments
within the framework of the present CGV, what could be the frequency and duration, was not
valuable modification of the General Terms and Conditions, nor generate any right for the Client.
Article 16 – APPLICABLE LAW AND LITIGATION RULES
The present General Terms and Conditions are subject to French law.
In case of any difficulty, the Customer Service is at your disposal to find a solution
amicable.
A default solution found directly by the Customer Service, the European Commission has
place a dispute resolution platform intended to collect any claims from
consumers following an online purchase. The platform then transmits these complaints to a
competent national mediator. You can access this platform by following the link below:
http://ec.europa.eu/consumers/odr/.
CUSTOMER CLIENT
Article 1 – GENERAL PROVISIONS – CHAMPION D'APPLICATION
1.1 These General Terms and Conditions of Sale (“the CGV”) determine the rights and obligations
of the parties within the framework of the online sale of products offered by the company 3DECOM (“The
society »).
1.2 All orders placed on the website www.kiddo-mum.com imply pending acceptance
and without restriction of the present general terms and conditions of sale, which are subject to French law.
This General Terms and Conditions therefore forms part of the Contract between the Client and the Company. They are perfect
opposable to the Client who declares to have knowledge of the matter and has accepted it, without restriction or
reserve, before passing the command.
1.3 The present CGV applies to any order passed by a physically large person
promoting consumer quality. The client therefore attests that he is a physically stronger person
of 18 years, active from the age of 18 who do not enter the framework of his commercial activity,
industrial, artisanal, liberal or agricultural. He recognized that he had enough capacity to engage
when he passes the command and is engaged to provide reliable elements of his identity.
1.4 EXCLUSION: The present CGV are expressly excluded from the scope of application.
people acting in a professional capacity, it is about the physical or moral people,
public or private, who act at the very least within the framework of their commercial activity,
industrial, artisanal; liberal or agricultural, and includes if they act on behalf of the company or for the account
from another professional.
The professionals who wish to take a command outside of the company are invited to us
contact directly.
1.5 The General Terms and Conditions applicable to each Order shall be those which are applicable on the date of payment or
first payment in case of multiple payments) of the order. The company reserves the
possibility of modifying at any time, by publishing a new version on its website
Internet. These General Terms and Conditions can be consulted on the Company's website at the following address:
www.kiddo-mum.com and are downloadable in pdf format.
Article 2 – CONCLUSION OF THE ONLINE CONTRACT
2.1. Process of passing the Order
To purchase one or more Products on the site, the Customer selects each Product and adds it to his
breadcrumbs. Once the selection is complete, he must confirm his basket to pass to the Command (1
click)
At this point, the Client has been redirected to a page containing:
A summary of the selected products, corresponding prices, terms and costs of
delivery. He then returns to verify and possibly correct the contents of his basket.
The present General Terms and Conditions. He returns to the reading carefully before validating the whole of the
Command.
This validation of the Order after verification of the basket and reading of the General Terms and Conditions (2nd click) is
conclusion of the Contract and the Client realizes that the 2nd click entails an obligation to pay his
part.
The customer is then redirected to the payment page. You can choose between different modes of
payment proposed and proceeded to the payment of his Order.
After validating his Order and making his payment, the Client will receive at the email address that
communication to create your account a message of confirmation from the Company. This
message content, in pdf format :
The summary of his order (selected product, price, methods and delivery costs);
The precise identification of the 3DECOM company and its activity;
The number of the command;
The terms, conditions and withdrawal form;
The General Terms and Conditions are presented in PDF format.
In case of non-receipt of the confirmation of the order, it is recommended to the Client of
Contact the Company using the contact form available on the website.
The Customer then receives an invoice for purchase transmitted electronically, which the Customer
expressly accept.
It is advisable to send the Client this confirmation message and purchase invoice here
It is also transmitted in electronic format because these documents can be produced at
title of the contract.
2.2 Case of refusal to validate the order by the company
The Company reserves the right to refuse your order for any legitimate reason, for example:
Order not in conformity with the CGV;
The quantities ordered do not correspond to normal usage by a consumer customer;
Non-payment of a previous Order or litigation concerning an Order
previous;
Fraud detection on the command (founded by a concordant index).
Article 3 - SPECIFICATIONS AND AVAILABILITY OF THE PRODUCT
3.1 Product specifications
The essential characteristics of the goods and their respective prices are at the disposal of the Client on
The Company's Internet sites, even if they contain information about the use of
product.
Well that the company now reasonably believes that the specifications are accurate,
Specifications, subject to certain exceptions, such as tariff information, are
by the company's suppliers. As a result, the company loses all responsibility quantifiable
Any errors may be contained in the specifications.
The specifications are presented in detail and in French. The parties prefer that the
illustrations, videos or photos of the products offered for sale do not have any contractual value. The
duration of the offer of the Products as well as their price is specified on the Internet sites of La
society.
3.2 Availability of the product
Product offers are valid within the limit of stocks available at our suppliers.
This availability of the Products is normally indicated on the specific Product page.
However, in the measure where the company does not proceed to the stock reservation (except in cases
Product specific items marked in advance on the Product form), placing on the basket of a
Product does not allow to absolutely guarantee the availability of the product as well as its price.
In the event that a Product becomes unavailable after validation of the Order
Customer, The Company will inform you immediately by email. The command will be automatic
cancelled and the Company shall proceed to reimbursement of the price of the Product initially ordered,
which shall always be in the name of the Commander.
However, if the Order contains other Products which are deemed unavailable, these will
delivered to the Client and delivery costs will not be refunded.
Article 4 – PRODUCT PRICE
4.1 Price of references indicated on the sites
The reference price of the products offered on the site is the price advised by the brand, the manufacturer
or his official representative. By default, there is a fixed price in function of the prices above which the
Product is sold together in a display panel supplied by the distributor. This price is my current
that the brand, the manufacturer or its representative officially announces a new recommended price for the
Product or that the price applied on the sign panel has been modified.
4.2 Modification of prices indicated on the websites
The prices of the products are indicated on the description pages of the products. They are indicated outside
tax, excluding customs duties and postage. The Company reserves the right to modify the prices of
Products at all times, in compliance with the applicable legislation.
The products ordered will be invoiced at the price shown on the website at the time of
validation of the command.
4.3 Product price
In the measure where many products are imported from abroad (outside the European Union)
At the request of the Customer, the prices of the Products sold across Internet sites are indicated in
Euros excl. taxes (excl. VAT and customs duties) without indications to the contrary. They are precise
determined on the product description pages. They are also quoted in euros without tax
(excluding VAT and customs duties), unless otherwise indicated, on the Command page of
products, and specific shipping costs.
The price of the products does not include import VAT, import taxes or customs duties,
which must be regulated in accordance with them and shall be entirely at the Client's expense, which is subject to these
taxes depending on the destination of the product.
The price of the product(s) does not include packaging, conditioning, shipping,
transport, insurance and delivery of the product(s) to the delivery address.
4.4 Payment of taxes
The Client is solely responsible for the declaration and payment of import VAT
when the product is dispatched. He may have asked for the import tax to be collected.
In the measure where this tax is not within the scope of the company, it cannot be kept at
reimbursement of this tax.
For all products shipped outside the European Union and/or DOM-TOM, the price is calculated outside
taxes automatically on the invoice. Customs rights or other local taxes or rights
Import duties or state taxes are liable to be imposed in certain cases. The company is not
control over these rights and amounts.
They will be at the Client's charge and subject to his/her responsibility (declarations, payment to authorities
competent, etc.). The Company invites the Client to this title to learn about these aspects outside of
corresponding local authorities.
Article 5 – PAYMENT OF PRODUCT PRICE
5.1 Time of payment
Payment of the total price of the Order must be made immediately after validation of the
Command.
The Company may, exceptionally, make a payment several times, notably
based on the level of regulation and the knowledge which it concerns the client. In any case, the company is not
no obligation to agree to these payment terms. In particular, the
Customer may make a request to be addressed to the Customer Service of the company at the address
next support@3decom.fr.
5.2 Payment methods
To regulate his Command, the Customer can choose between different payment modes:
Payment by bank card:
Only bank cards attached to a bank establishment located in France are accepted
or international banking cards (Visa, MasterCard, American Express and Maestro). The Customer
guarantees that the Company has the necessary authorizations to pay by bank card
used. He clearly recognizes that the commitment to pay by card is irrevocable and that
communication of his bank card number allows authorization to debit his account to
competition of the total amount corresponding to the ordered products. The amount will be debited from
moment of validation of the command.
Payments by credit card are made via a secure payment platform and the
information on bank cards published beneficial through the SSL encryption process.
Payment via Paypal
Paypal regulations accept up to a limit of €1,000.
It is intended that, in the event of recourse to this payment method, the General Terms and Conditions of Use of
Paypal, which are available on their website, are added to the present General Terms and Conditions.
Payment by purchase vouchers and/or promo codes
Purchase vouchers and/or promotional codes issued by The Company may be used to pay
all or part of the command. These purchase vouchers and/or promotional codes are not valid
qu'one time. In the event of attempted fraudulent use of purchase vouchers and/or promotional codes,
The Company may proceed to the pure and simple cancellation of the Order.
In general, in the event of refusal of payment authorization on the part of the organism
officially accredited or in case of non-payment of the Order, the Company reserves the right
to suspend and/or cancel the order.
The Company reserves the right to suspend at any time the payment method in question,
particularly in cases where a payment service provider no longer offers the service
used or in the case of a dispute with a Client concerning a previous order.
The Company reserves the right to implement a procedure for verifying orders
intended to ensure that no person uses the bank details of another person at
his insu. Within the scope of this verification, it can be requested from the Customer by email or
by sending to the Company a copy of a piece of identity, a domiciliary document or the copy
of the bank card serves as payment. Precise indications on the exact content of
information requested (in order to preserve the confidentiality of your data) will be communicated to
Client in case of verification. The order will not be validated until receipt and verification of the
parts sent.
Article 6 - DELIVERY – DOCUMENTATION – RECEPTION
6.1 Delivery
Prior to validation of the Order, the Company communicates to the Customer the information concerning
the different delivery methods as well as their respective rates. Depending on the mode of choice
delivery by the Client, The Company will communicate to it a delivery time estimate.
The Company undertakes to ensure that the Product(s) are delivered later than the date
anticipate delivery. In difficult circumstances, the company is committed to communicating quickly with the
Customer to inform and search for an appropriate solution.
Air transport, shipping and/or delivery of the product(s) will be fully priced in
charged to the customer ("delivery cost"). These delivery costs are included in the final invoice price at
Customer at the command. Conversely, any customs fees are not included in the
price invoiced to the Client by The Company.
In function of the modalities chosen by the Client, the delivery will be effected only to the address
mentioned by the Client, only in case of emergency, at a relay point chosen by the Client from the list
of available points. The customer is therefore advised to verify the information communicated for
delivery by the buyer remains solely responsible in the event of a delivery default due to information
incomplete or erroneous.
6.2 Dedouanement
When making his purchase, the Customer purchases the product free of tax and becomes the importer of the product purchased in
the destination quality of the product.
He is therefore particularly responsible for the import and customs clearance processes of the product outside the
local customs offices. In function of the price of his order, he may be asked for
acquire customs rights (for products with a higher customs value of €150).
The Client is solely responsible for the process of declaring customs rights during the
de-selection of the product. These customs rights which are not invoiced to the Client by the Company,
not relevant to the company's resources. This last one cannot therefore be worn
reimbursement of these rights.
6.3. Reception
Upon receipt of the Product, the Customer is obliged to verify that the Product is complete and that it is not
not damaged.
In case of detection of an anomaly, the Customer must contact the Customer Service of La
company within three days (excluding holiday days) following the date of receipt of the Product. All
A complaint lodged outside of the delivery period may not be processed.
Article 7 – RETRACTATION
7.1 Principle and delay
The Client has the right to withdraw, without giving any reason, within a period of 14 days
calendars to count the date of receipt of the order. In case of multiple commands
Products, delay in receipt of the last product.
In the event of exercise of the right of withdrawal during the suspension period, the price of the product or
purchases and shipping costs will be refunded, return costs remaining at the customer's charge.
7.2 Exclusions
In accordance with the provisions of articles L. 221-18 to L. 221-28 of the Consumer Code, this
The right of withdrawal may not be exercised for the following contracts:
The price of goods or services does not depend on fluctuations in the financial market
escaping from professional control and prone to being produced during the withdrawal period
;
Supply of goods packaged according to the specifications of the consumer or retailer
personalized;
The supply of goods susceptible to deterioration or rapid perishing;
The supply of goods which have been disposed of by the consumer after delivery and which cannot
are transported for reasons of hygiene or health protection;
The supply of goods here, after they have been delivered and by their nature, are mixed in a
indissociable with other articles;
The supply of alcoholic drinks without delivery is different from thirty days ago and
value agreed at the conclusion of the contract depending on fluctuations in the market which rose
professional control;
For maintenance or repair work to be carried out urgently at the consumer's home and
expressly required by him, within the limit of exchange parts and work strictly
emergency response equipment;
Of supplying audio or video recordings or computer software when they were
released by the consumer after delivery;
To supply a journal, a periodical or a magazine, as well as for subscription contracts to
ces publications ;
Conclusion at the time of a public auction;
7.3 Methods of exercising the right of withdrawal
In order to exercise his right of withdrawal, the Client must inform the Company of his intention to
Retract only by removing the form type and model figure after, or by addressing a
declaration of ambiguity denying it and expressing its intention to withdraw it within 14 days
mentioned above.
Model type of withdrawal form:
At the attention of the company 3DECOM], KiddoMum, Service Client, 52 Rue Marcadet 75018
Paris,
I hereby notify you of my withdrawal of the contract applicable to the sale of
Product ci-dessous:
Product name:
Date of order and reception:
Order number:
Number of follow-up requests for withdrawal:
Customer name:
Client address:
Client signature: (only in case of notification of the present form on paper
Date:
This form must be sent to The Company at one of the following addresses:
For a written shipment to 3DECOM Service Client, 52 Rue Marcadet 75018 Paris
For electronic shipping, to the address: support@kiddomum.com
The Client has a period of 14 days to account for the dispatch of the notification of his withdrawal for
return the Product to the Company in its original packaging, return costs being borne by the customer
exclusive of the Client.
Products must be returned in their original condition and complete (packaging, accessories,
notice, etc.) to permit a sale by The Company. In case of receipt of products
opened, used, incomplete, damaged or cracked, The Company shall not proceed with any reimbursement
and may even, if she considers the right and appropriate, engage the Client's responsibility for
depreciation of the product.
In the event of a return of the Product in the conditions provided for by the law and these General Terms and Conditions, the Company
proceed to reimbursement of the total amount paid by the Client, including delivery costs,
within 14 days of the withdrawal notification, unless the Product has been returned after. In
In this case, the Company will not proceed with the refund after receipt and verification of the
Product returned.
This reimbursement will be made using the same payment method used by the
Customer to pay the Order, unless the Customer expressly agrees for another means of payment. En
In case of payment by gift cheque/ promotional code, the customer will be reimbursed only by sending
new gift vouchers/promotional codes for an identical amount to the one paid under this
form.
Article 8 – WARRANTIES
8.1 Legal guarantees
The Company remains subject to defaults of conformity with the provisions of the Articles
L.217-4 et seq. of the Consumer Code as well as the contents of the goods sold
in accordance with articles 1641 and following of the Civil Code.
When it comes within the framework of the legal guarantee of conformity (as provided for by articles L.217-
4 et seq. of the Consumer Code), the Consumer Customer:
Benefit of a 2-year period to account for the delivery of goods
Can choose between repair or replacement of the product, subject to cost conditions
anticipated by article L.217-9 of the Consumer Code
You are required to report the existence of a non-conformity within 24 months
following delivery of the product if the product is new, and during the 6 months following delivery if the
Product is sold second hand.
The Client may also decide to act within the framework of the legal guarantee against the defects hidden on
Pursuant to Article 1641 of the Civil Code, the Client may choose between a sale resolution or a
price reduction, in accordance with article 1644 of the Civil Code.
This legal guarantee applies independently of any contractual guarantee.
Reproduction of the applicable text
L.217-4 Consumer Code
"The seller shall deliver a document in good condition to the contract and shall respond to any defects in conformity existing during the
delivrance. The answer is also the failure to conform to the packaging, the instructions
of assembly or installation when the goods were delivered by contract or made under
its responsibility. »
L.217-5 Consumer Code
"The goods conform to the contract:
1° If it is intended for habitual use, expect a well-seeming and, if excessive:
- it corresponds to the description provided by the seller and has the qualities that they
presented to the buyer in die-casting or model form;
- because the qualities that a buyer can legally expect from him are
public made by the seller, the manufacturer or his representative, particularly in the
advertising or labelling;
2° Or if it presents the characteristics defined by a common agreement between the parties or is appropriate to
all usage specifically researched by the buyer, based on the knowledge of the seller and that this last a
accepted. »
L.217-9 Consumer Code
"In case of non-conformity, the buyer chooses between repair and replacement of the goods.
However, the seller cannot proceed according to the buyer's choice if this choice entails a cost
manifestly disproportionate with regard to the other modality, taking into account the value of the good or of
the importance of the default. It is therefore impossible to proceed, according to the method not chosen
by the buyer. »
L.217-12 Consumer Code
"The action resulting from the failure to conform is recorded by two years in the invoice for the delivery of the
good. »
1641 of the Civil Code
"The seller is entitled to a guarantee based on the defects contained in the item sold which
improper use as intended, or which significantly reduces the usage that the buyer
it didn't buy, or it didn't give a lower price than they already knew. »
1648 of the Civil Code
"The action resulting from the redhibitory vices must be carried out by the acquirer within a period of two
times to account for the discovery of the vice. […] »
8.2 Manufacturer’s Warranty
Certain Products for sale on the Site benefit from a contractual guarantee agreed by the
supplier or manufacturer of the Product, because The Company is not directly involved.
The existence of this type of guarantee is mentioned, if necessary, on the specific page of
Product.
If the Customer wishes to play this guarantee, he or she shall send a message to the Company by contacting
with the Customer Service and who will also advise you on the terms of application of the guarantee, which are
generally placed in the box containing the product.
It is clear that the benefit of the Manufacturer's Warranty does not constitute an obstacle to the application of
Legal provisions concerning the legal guarantee of conformity and the legal guarantee of vices
caches.
Article 9 - PROTECTION OF PERSONAL DATA
Within the framework of the commercial relationship, the processing company collects a certain
name, surname, delivery address,
etc. (mentioned by an asterisk) which are absolutely necessary for the treatment of
Command, in the management of commercial relations, in the realization of statistics and in respect of
legal and regulatory obligations of the company. They are kept on the account for 5 years
at the end of the contract.
The fact that the Client does not communicate this information entails the impossibility of processing
Command.
This data is intended for internal use by The Company but may be transmitted to
companies that contribute to the execution of the service, notably those that ensure the
delivery of products or ensuring payment processing.
Concerning these personal data, the Client has several rights:
Right of access to the person concerned's personal data;
Right of rectification and suppression if personal data are inaccurate, incomplete,
equivalent, limited or if the collection, use, communication and conservation of certain
data is prohibited;
Right to limitation of data processing, provided that this request is duly justified and
does not disregard, by the Company, its regulatory and legal obligations;
Right to object to the processing of data (especially in the case of processing for the purpose of
commercial)
Right to formulate post-mortem directives concerning conservation, destruction and
communication of your personal data
Right to withdraw consent to the implementation of certain treatments (treatments implemented
prior to withdrawal of consent (remaining explicit)
Right of complaint to the CNIL.
In order to exercise his rights, the Client may submit a request to The Company, by email:
by mail addressed to 3DECOM, KiddoMum, Customer Service, 52 Rue Marcadet.
The request must indicate the Customer's electronic address, his/her names, first names, postal address and
must be accompanied by a copy of his identity card, recto-verso.
A reply will be addressed within one month from the receipt of the request.
Article 10 - INTELLECTUAL PROPERTY RIGHTS
Unless otherwise specifically stated on the product page, sales of products on
the Site does not entail any transfer of intellectual property rights to sold products.
The brands, domain names, products, software, images, videos, texts or more generally
All information relating to intellectual property rights is and remains the exclusive property of La
company or its initial proprietor. No assignment of intellectual property rights has been made
across the present General Terms and Conditions.
Article 11 - FORCE MAJEURE
The Company shall not be liable for any infringement of its obligations under
present in the event of a case of force majeure or emergency which has hampered the execution.
The Company will notify the Client of the surprise of such an event as is possible.
Article 12 – EXCLUSION OF RESPONSIBILITY
Despite all the dispositions made in the present, the company cannot in any case
be held responsible in case of loss or damage due to inappropriate use of the
Product(s) by the Client, including but not limited to a modification or alteration of the Product(s) not
authorized by The Company.
Article 13 – SUSPENSION – ACCOUNT CLEARANCE
The Company reserves the right to suspend or withhold the account of a Client who has contested
provisions of the General Terms and Conditions or, in general, applicable legal provisions, without prejudice
of all harm and interests that could affect the company.
Anyone whose account has been suspended or closed cannot command
do not create a new account on the Site without the Company's prior authorization.
Article 14 – ARCHIVAGE – PREVIOUS
Unless otherwise stated, the information recorded by The Company constitutes the
the set of transactions.
When each Order is placed, the Order summary is sent by email to the Client and archived
on the company's website.
The archiving of communications between the Company and the Client is carried out on the records
information which is kept for 5 years in reasonable security conditions. This
records, on which the exchanges are recorded on a reliable and durable basis, are considered
such as communications, orders, payments and transactions between the
Client and company. They can be produced under the title of Contract.
The archiving of communications, of the order, of the details of the order, as well as of
invoices are produced on a reliable and durable basis in order to produce a reliable and durable copy
in accordance with the provisions of article 1360 of the civil code. This information can be found
in title de contrat.
The customer has access to archived items upon simple request to the address
Support@kiddomum.com.
Article 15 - NULLITY AND MODIFICATION OF THE CGV
If any of the provisions of the present CGV are null and void, they shall be deemed not to have been written, but
does not entail the nullity of the entire contractual arrangements.
Total tolerance on the part of the Company, in the application of all or part of the commitments
within the framework of the present CGV, what could be the frequency and duration, was not
valuable modification of the General Terms and Conditions, nor generate any right for the Client.
Article 16 – APPLICABLE LAW AND LITIGATION RULES
The present General Terms and Conditions are subject to French law.
In case of any difficulty, the Customer Service is at your disposal to find a solution
amicable.
A default solution found directly by the Customer Service, the European Commission has
place a dispute resolution platform intended to collect any claims from
consumers following an online purchase. The platform then transmits these complaints to a
competent national mediator. You can access this platform by following the link below:
http://ec.europa.eu/consumers/odr/.